Use eNPS® (Employee Net Promoter Score) for employee engagement surveys

What is Employee Net Promoter Score (eNPS®)?

• A metric that reflects employee sentiment and loyalty towards your company.
• Based on the concept of Net Promoter Score (NPS®) used for customer satisfaction.

How it works?

• Employees answer a core question: “On a scale of 0 to 10, how likely are you to recommend [your company] as a place to work for your family and friends?”
• Responses are then categorized into three groups:
  • Promoters (9-10): Enthusiastic employees who are highly likely to recommend your company and are brand advocates.
  • Passives (7-8): Neutral employees who are satisfied but might not be actively promoting your company.
  • Detractors (0-6): Disgruntled employees who could potentially damage your employer brand through negative word-of-mouth.

Calculating employee Net Promoter Score:

• The score is calculated using a simple formula:
  ( % Promoters - % Detractors ).
• A higher eNPS indicates a more positive and engaged workforce.

Benefits of eNPS in your employee engagement surveys:

• Provides a quick and easy way to gauge employee sentiment.
• Helps identify areas for improvement in employee experience.
• Benchmarks your company against industry standards.
• Tracks the impact of HR initiatives over time.

Limitations of eNPS in your employee engagement surveys:

• Relies on a single question, so may not capture the full picture of employee sentiment.
• Doesn’t provide specific reasons behind responses.
• Scores can be susceptible to external factors.

Overall, eNPS® is a valuable tool for companies seeking to understand and improve employee engagement. It’s a starting point for deeper dives into employee feedback through follow-up questions and open-ended responses.